The current opportunity is available for current Manchester Met students, to apply you must be based in the UK for the duration of the role.
The Role
Each year, from August to October, the University receives a high volume of phone and email enquiries during the enrolment period. As an Enrolment Advisor, you'll play an important role in supporting students and staff through this busy time while gaining valuable customer service experience, developing confidence using University systems, and building an understanding of how a large organisation operates.
You'll work closely with colleagues across the University via phone, email and Microsoft Teams, helping to identify emerging issues and ensuring enquiries are resolved efficiently.
What you'll do
A typical day may include:
- Guiding new and returning students through the enrolment process
- Responding to enquiries about photo uploads and ID verification
- Using reports to identify and resolve common issues, with support from your manager
- Referring more complex enquiries to the appropriate team
During quieter periods, you may also support other enrolment and student services activities. Throughout the role, you'll work alongside experienced full-time staff who will provide guidance and support.
Hours and Location
- Working pattern: 4–5 days per week, Monday to Friday (reducing once the main enrolment period ends)
- Hours: 9:45am–4:15pm
- Location: On campus, most likely at 6 Great Marlborough Street
There will be a high volume of hours available before the start of term. Preference will be given to applicants who can commit to working full-time, or close to full-time, until late September.
If your application is successful, Jobs4Students will advise you regarding any restrictions on the number of hours you're permitted to work.
Key Dates
- Role duration: Monday 17 August to mid-October. Hours will reduce or the role may end after late September, depending on J4S restrictions and helpline demand.
- Mandatory training (in person): Thursday 6 and Friday 7 August, approximately 10am–4pm. Attendance on both days is required to fulfil this role.
- Interviews: Microsoft Teams interviews will take place between 16 and 24 July.