Student Hub Advisor (Phones)

Each year, from August to October, the University receives a high volume of phone and email enquiries during the start of year period. As a Student Hub Advisor, you'll play an important role in supporting students and staff through this busy time while gaining valuable customer service experience, developing confidence using University systems, and building an understanding of how a large organisation operates.

You'll work closely with colleagues across the University via phone, email and Microsoft Teams, helping to identify emerging issues and ensuring enquiries are resolved efficiently.

What you'll do

A typical day may include:

• Guiding new and returning students through the start of year processes
• Responding to enquiries
• Using reports to identify and resolve common issues, with support from your manager
• Referring more complex enquiries to the appropriate team

During quieter periods, you may also support other enrolment and student services activities. Throughout the role, you'll work alongside experienced full-time staff who will provide guidance and support.

Hours and Location

• Working pattern: Up to 5 days per week, Monday to Friday. Various shifts available, up to 20 staff per day.
• Hours: 9:30am–4:00pm
• Location: On campus, most likely based in the Library

If your application is successful, Jobs4Students will advise you regarding any restrictions on the number of hours you're permitted to work.

• Excellent communicators, both over the phone and in writing
• Calm, professional and approachable, particularly when handling a high volume of enquiries
• Confident problem-solvers who can resolve straightforward issues and know when to refer more complex enquiries to the appropriate team
• Comfortable learning and using new systems and technology (full training will be provided)
• Able to work accurately and responsibly with confidential information, following data protection and privacy guidance (training provided)
• Observant and proactive, recognising emerging trends or recurring issues and raising them with a supervisor
• Friendly, reliable and able to work collaboratively with colleagues across the University