Student Support Services
Hourly Pay Rate:
£12.00 hourly pay + £1.44 per hour holiday pay
Hours Per Week
10
Duration of role:
Annual recruitment
All Locations
Hybrid
Closing Date:
02 Mar 2025

Job Description

The current opportunity is available for current Manchester Met students, to apply you must be based in the UK for the duration of the role (July 2025 - July 2026). You must complete your registration and right to work checks with Jobs4Students before training takes place.
 
Overview:
 
The Peer Guide role is open to current Manchester Met students who will be enrolled in their second or third year of study (undergraduate), as well as masters students from September 2025.
 
The Peer Guide role is split into 3 role pathways:
 
  1. Learning Support: academic support mostly for first-year students through courses running the PAL scheme. Average 2-3 hours work a week, but up to a maximum of 5.
  2. Wellbeing Support: wellbeing support, advice, and guidance for all students at all levels of study. Average 3-4 hours a week, but up to 6.
  3. Learning and Wellbeing Support: a combination of both role pathways. Average 5-6 hours a week, but up to 10 hours a week.

For full details, please read the responsibilities of each role, below, and select which role pathway you would like to be considered for as part of your application.

Role Purpose: 

Each Peer Guide role pathway will work within the Student Services’ Student Communities and Welfare team to offer students comprehensive learning and/or wellbeing support. This role aims to enhance the student experience by offering integrated support, advice, and guidance.

Responsibilities of each pathway:

1. Peer Guide: Learning Support:

  • Plan and co-facilitate study sessions to supplement academic support provided by full-time academic staff.
  • Promote academic engagement and signpost to academic resources.
  • Facilitate learning support at small group or one-to-one level through Vygo (web.vygo.app/login).
  • Produce shareable learning support digital content.
  • Collaborate with staff across the University to enhance academic/learning support initiatives.

2. Peer Guide: Wellbeing Support:

  • Offer peer support through Vygo (web.vygo.app/login), telephone calls, and in-person.
  • Plan and co-facilitate peer-to-peer training or workshops to students of all levels to promote and raise awareness of wellbeing issues e.g. mental wellbeing, harm reduction – drugs and alcohol, neurodiversity.
  • Promote the scheme and wider welfare initiatives to students.
  • Signpost students, when necessary, to relevant internal and external services.
  • Help new students settle into university life, build friendships, and foster a sense of belonging.
  • Contribute to the delivery and preparation of specific wellbeing activities and campaigns alongside university staff.
  • Engage with students prior to arrival, answering questions and helping them prepare for university life.
  • Attend and participate in information-sharing events, such as welcome, induction, online and in-person events.
  • Develop group activities to enhance community and facilitate engagement at university.

3. Peer Guide: Learning and Wellbeing Support

This role pathway combines the responsibilities of both of the above plus the following:

  • Contribute to designated areas of themed work based on your interests (e.g., Harm Reduction – Drugs and Alcohol, Health Promotion, Mental Wellbeing, International Student Support, Student Voice, Student Engagement, Community and Belonging, Events, Neurodiversity).
  • Collaborate with other Peer Guides and manage your time effectively.

General Duties – all Peer Guides:

  • Maintain appropriate boundaries with students, recognising the purpose of the Peer Guide roles.
  • Refer any concerns for the welfare or wellbeing of a student to the Student Communities and Welfare Peer-to-Peer Support team
  • Ensure adherence to University and Campus Services Policies and Procedures, including Health and Safety Policies.
  • Handle confidential and sensitive data appropriately, maintaining accurate records in line with GDPR.
  • Undertake required training and attend meetings as needed.
  • Regularly monitor your student email and Microsoft Teams accounts for updates from the Student Communities and Welfare Peer-to-Peer Support team.
  • Act as a role model in personal standards of conduct and appearance whilst representing Student Services and the wider University.

Benefits:

  • Boost your employability by developing skills highly prized by graduate recruiters, such as leadership, teamwork, challenging situations, presentation, and facilitation.
  • Gain confidence and potentially improve your academic performance.
  • Make a positive difference by helping students with their wellbeing and/or learning.
  • Meet new people and build learning communities, and/or wider student-led support communities.
Click here to listen to our short podcast about how the recruitment process works, and more about the role from current Peer Guides, Georgia, Liv & Sam.
 

Dates: July 2025 - July 2026

Hours of Work: See above for each Peer Guide role pathway.
 
Interviews: Interviews will take place between 10 March 2025 and 4 April 2025.
 
Details of training: Training will take place in July, with specific dates and times to be released to successful applicants.

Person Specification

This role is only open to current Manchester Met students who will be enrolled in their second or third year of study (undergraduate), as well as masters students from September 2025.

Applicants must not have been directly and formally engaged with and known by Student Case Management.

Successful applicants who may work with under 18's will need to have a fully enhanced DBS check.
 
In addition all applicants must meet the following requirements:
 

Skills:

  • Ability to demonstrate empathy, especially concerning others’ lived experiences that might differ from your own.
  • Ability to work with and understand students from diverse backgrounds to establish their concerns and to help them find solutions.
  • Ability to put others at ease and to establish a positive relationship.
  • Ability to recognise when a student is in distress and requires referral to a specialist service.
  • Ability to be flexible and adaptive to the needs of all students; checking in with them at appropriate intervals.
  • Ability to work as part of a team to achieve a shared aim or goal.
  • Good listening, oral, and written communication skills.
  • Good IT skills including the use of Microsoft Office (i.e., Excel and Word), online services (i.e., OneDrive and Microsoft Teams).
  • A good understanding of Manchester Metropolitan University, including the opportunities open to students and sources of student support.

Attributes:

  • Comfortable engaging with students and staff in groups and/or one-to-one settings.
  • Well-organised and committed to providing a reliable, good quality service to students.
  • Passionate about academic success and helping others achieve their goals.
  • Passionate about mental health and wellbeing, and committed to fostering a supportive community.

How to Apply

Please apply via the Apply button, completing the form on the next page.
  
The deadline for applications is 11:59pm on Sunday 2 March 2025.
 
Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equity, diversity and inclusion. 
  
We are committed to providing accessible and inclusive recruitment. If you require or would benefit from support or reasonable adjustments throughout the recruitment process and in work, please contact us by e-mailing [email protected]. This information will only be used and shared with those who require it to implement any change(s) and only at the point this is required.
 
If you have any queries, or need any further information, please do not hesitate to contact us.

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