Moving In Support

Trollies & luggage support – Reports to Check In Manager

• Ensure trollies are not going into buildings.
• Taking empty / used trollies back to the collection point. 
• Ensuring trolly users are using them safely. 
• Help students with belongings where practically possible and if you feel comfortable to do so.  
• Give students and parents/ guardians directions.
• Be the welcoming face of the service & university to arriving students.
• Signpost and provide information where needed. 
• Turn away any banned items which you notice during unloading (list to be provided)
• Miscellaneous tasks as directed by Management 

• Friendly, approachable, and confident in interacting with students, parents, and visitors
• Strong communication skills, with the ability to give clear directions and guidance
• Ability to provide a high level of customer service and act as a welcoming representative of the University
• Responsible and reliable, with good timekeeping and punctuality
• Ability to follow instructions and work effectively as part of a team
• Physically able to assist with moving light luggage and returning trolleys where appropriate
• Proactive and observant, with the ability to identify and respond to potential safety issues
• Confident in enforcing guidelines, such as trolley usage and restricted items, in a professional manner
• Flexible and willing to undertake a variety of tasks as directed by management
• Comfortable working outdoors and in a busy, fast-paced environment