IT Service Desk Assistant- 2024/25 in Manchester campus (Jobs4Students)

IT Services

£12.00 hourly pay + £1.44 per hour holiday pay

Ongoing role - academic year

Manchester campus (Jobs4Students)

15 Jul 2024

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IT Service Desk Assistant- 2024/25

Job Description

The current opportunity is available for current Manchester Met students, to apply you must be based in the UK for the duration of the role.

A number of students are required to work on the IT Service Desk, providing IT Support via phone, live chat, portal (self-service) and our face to face desk in the Library.

The IT Service Desk is the first point of contact for all staff, students and guests at Manchester Met for issues, requests and questions related to IT. The Service Desk provides a professional, informed and non-stop service whenever and wherever our customers need help.

The successful students will work as a member of the IT Service Desk team, assisting primarily Manchester Met students, but also staff and guests with IT related issues, requests and questions.

Students will work as part of a team, working from Bridgewater House on Whitworth Street in Manchester or the Library face to face desk.

Main tasks

Follow Service Desk troubleshooting and request fulfilment procedures.
Ensure that all incoming queries are handled in a customer friendly, professional and efficient manner, with minimal wait time for customers.
Provide prompt escalation service of cases that cannot be resolved on the IT Service Desk.
Provide high quality information in each record logged, following the “do it right first time” concept.
Use support systems and tools accurately for diagnostics and fulfilment of queries.

Benefit to the students

Full training on how to handle student queries that are logged to the Service Desk.
Valuable experience working within IT, becoming familiar with tools and systems used by IT & Digital
Working as part of a central IT function that touches all areas of the University.
Working on a varied and dynamic workload, where no two days are the same.
Working within a great high-performing team.

Hours of work - Mondays to Fridays from 9am to 1pm or 1-5pm (successful students will need to commit to a minimum of 2 x 4 hour shifts per week)

You will be required to work both in the office and in the Library according to business needs.

Dates of work-
-23 Sept to 13 December 2024
-6 Jan to 11 April 2025
-5 May to 23 May 2025

Interviews - Online interviews will take place end of July, August. Specific times will confirmed once you are booked in.

Training - Full training will be provided in-house week commencing 9 September (up to 35 hours).

Person Specification

This role is only open to Manchester Met Students who will be enrolled on an undergraduate/postgraduate course for the duration of the 2024/25 academic year.

All applicants must

Have a commitment and passion to providing the highest level of customer service
Good overall technical understanding of information technologies, including Windows platform, email technologies, computer networking, applications, software and file storage
Have an interest in IT and providing IT support within a University setting
Want to work within a friendly and close-knit team
Be reliable and committed to their role working in the team
Commit to a minimum of x2 (4 hour) shifts per week during term time
Previous experience of working in a customer service role (desirable)

How to Apply

Applications must be made via the Apply button, completing the form on the following page.

You will need to upload your CV as a .docx or .pdf document to your 'My CVs' area before you apply to be able to include this in your application

The deadline for applications is 11:59pm on Monday 15 July 2024.

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equity, diversity and inclusion.

We are committed to providing accessible and inclusive recruitment. If you require or would benefit from support or reasonable adjustments throughout the recruitment process and in work, please contact us by e-mailing [email protected]. This information will only be used and shared with those who require it to implement any change(s) and only at the point this is required.

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