Performance Review Officer (Student Complaints) (FT25)

Apply

Academic Services

£14.10 hourly pay + £1.69 per hour holiday pay

Short term role

Hybrid

02 Jul 2025

Home
Vacancies
Performance Review Officer (Student Complaints) (FT25)

Job Description

Please note, this opportunity is only available to Manchester Met 2024 graduates who will be based in the UK for the duration of this role. You must have graduated from an undergraduate course from Manchester Met in June 2024 to apply. Unfortunately, we are unable to accept applications from current or previous postgraduate students.

Background

The Student Case Management team (SCM) is responsible for all formal student casework including academic appeals, formal student complaints, non-academic misconduct and Fitness to Practise cases. Though their work on complaints SCM play a key role in addressing the concerns of individual students and also identifying wider issues that can feed into improving the experience for all students. SCM would like to offer graduates the opportunity to work with the team as complaint investigators.

Key Responsibilities
The graduate will be responsible for investigating formal stage complaints that have been submitted by students about the service provided by the University. They will then write and prepare a report that will help a complaints panel come to a decision on the complaint.

Key Tasks

Interviewing students and staff to gather information.
Gathering information from different sources around the University.
Writing a report into a complaint, setting out what has been established through the investigation, supported by documentary evidence.

Details
Dates: Monday 11 August - Friday 31 October 2025
Hours: 35 hours per week full time, except for Bank Holiday Monday (25 August 2025)
Working pattern: Monday to Friday. Working hours are 8:45am-4:30pm or 9:00am-4:45pm with an unpaid 45-minute lunch break
Location:  6 Great Marlborough Street, M1 5AL

Benefits to the Graduate

In this role, the graduate would be expected to improve/develop the following skills:

Investigation
Report writing
Case management
Interpersonal skills

Other benefits:

The graduate will gain a good understanding of different parts of the University, both academic and professional services, and how they work together

Person Specification

This role is only open to those who graduated from a Manchester Met undergraduate course in June 2024 and are not currently studying, nor have previously studied, on a postgraduate course.

The ideal candidate will have the following:

Essential:

Excellent interpersonal skills, including the ability to work effectively and sensitively with staff at all levels and across a broad range of areas
An excellent standard of written English and the ability to produce clear and accurate reports
Meticulous attention to detail
Good organisational skills
A logical and patient approach to problem-solving and an enjoyment of working through complex cases

How to Apply

Please apply via the Apply button, completing the application form and attaching your CV. Please make sure to provide as much detail and evidence as possible on your application form. Incomplete applications will not be considered.

You may apply for multiple roles as a part of the scheme.

The deadline for applications is 11:59pm on Wednesday 2 July 2025.

Please note that all communications will be via an applicant's student e-mail address.

Shortlisted applicants will be invited to onto campus during w/c 21 July 2025 for a compulsory assessment centre. There will be no capacity to offer an alternative date.

It is expected that the assessment centre will consist of:

Opportunity to network with Hiring Managers to discuss their roles
Group task

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equity, diversity and inclusion.

We are committed to providing accessible and inclusive recruitment. If you require or would benefit from support or reasonable adjustments throughout the recruitment process and in work, please contact us by e-mailing [email protected]. This information will only be used and shared with those who require it to implement any change(s) and only at the point this is required

If you have any queries, or need any further information, please do not hesitate to contact us.

Apply

Other jobs like this

Similar